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OUR POLICIES

Cancellation and No Show

We respectfully ask that you provide us with 24hr notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing 24hr notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive the services they need. For this reason, you will be charged for the service. We also reserve the right to require a credit card number to be given to book your appointment so that appropriate fees may be charged if a late cancellation does occur. 

Late arrival

We understand that issues can arise that may cause you to be late for your appointment. However, we ask that call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

Inappropriate Behaviour Policy

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behaviour exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.

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  1. I understand that massage is provided for stress reduction, relaxation, relief from muscular tension, and improvement of circulation and energy flow.
     

  2. If I experience pain or discomfort during the session, I will immediately inform my therapist so the pressure/strokes can be adjusted to my level of comfort. I will not hold my therapist responsible for any pain or discomfort I experience during or after the session. I therefore release Neesa Wellness and the individual therapist from all liability concerning my injuries that may occur during the session.
     

  3. I understand that today’s services are not a substitute for medical care and that my therapist is not qualified to diagnose, prescribe, or treat physical/mental illness.
     

  4. I affirm that I have notified my therapist of all known medical conditions and injuries.
     

  5. I agree to inform the therapist of any changes in my health and medical condition and that there shall be no liability on the therapist’s part should I forget to do so.
     

  6. I understand that I or the massage therapist may terminate the session at any time.
     

  7. I have been given a chance to ask questions about the massage therapy session and my questions have been answered.
     

  8. Anyone under the age of 18 will need legal guardian consent.
     

  9. I consent to having my card details securely stored on file for booking purposes.

Waiver 

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